Your product is custom printed and fulfilled through our printing partner, a global print-on-demand network with production hubs in over 32 countries. Rather than shipping everything from one central location, orders are printed by the production facility closest to you, which for most Australian customers means your order is printed and shipped locally, right here in Australia. Which means faster delivery, a lower carbon footprint, and no customs delays.

Because every Bourizk Design product is made specifically for you at the time of ordering, your total delivery time includes both production and shipping. Here's a general guide for Australian customers:

Standard Shipping
Estimated 3–7 business days from dispatch

Express Shipping (where available)
Estimated 2–5 business days from dispatch

These are estimated timeframes and can vary depending on your location, product type, and carrier. You'll receive a tracking number once your order has been dispatched.

Express shipping is available on select products and locations. The shipping options available to you will be displayed at checkout before you complete your purchase (along with estimated delivery times).

We completely understand that sometimes you spot a mistake the moment you hit confirm, it happens! However, because Bourizk Design operates as a boutique print-on-demand service, every order goes directly into our printing partner's production queue and we are unable to make any changes once an order has been placed.

This includes changes to:

• Size or colour
• Design selection
• Shipping address
• Quantity

Please take your time reviewing all order details carefully before checking out. We want you to love the product that arrives, so it's worth that extra time to double-check your order.

Please refer to the size guide on each product page before placing your order, it's there to help you choose the right size product. Because every Bourizk Design item is uniquely printed to order, we aren't able to exchange or return products where an incorrect size was selected.

Think of it like commissioning a custom-made piece: once it's been created for you, it can't be reassigned to someone else.

How to measure at home:

1. Lay a well-fitting t-shirt or hoodie flat on a surface
2. Body Width: Measure 3cm below the armhole, from side to side across the chest
3. Body Length: Measure from the top of the shoulder seam down to the hem

Use these measurements alongside the size guide on the product page to find your perfect fit.

If your order arrives damaged, misprinted, or defective, please get in touch with us as soon as possible (within 30 days of receiving your order) via our contact form HERE
Please include:

• Your order number
• A clear photo showing the issue

Once we've reviewed your claim, we'll arrange either a replacement or a refund. We stand behind the quality of every Bourizk Design product, and we'll do everything we can to make it right.

Please note: minor colour variations between screen and final print are a normal part of the print-on-demand process and are not considered defects.

If your order hasn't arrived within the expected timeframe, please contact us within 30 days of the estimated delivery date via the contact form HERE

We'll follow up with our printing partner and carrier, and where eligible, arrange a replacement order for you.

By printing each order on demand rather than bulk-printing and warehousing, we avoid overproduction and unnecessary waste. It's a more sustainable way to create, and it means every piece that goes out into the world was made with intention.

We want you to love the product as much as we loved designing it for you. It's a purchase you can feel good about thoughtfully made for you, without contributing to unnecessary fashion waste.

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